Service sells

After following the Wal-Mart controversy in the Hood River News, I thought some reflections from the consumer's perspective might be appropriate. The convenience and variety that local merchants supply is a community asset, but only if the merchants are dedicated to making customer service their first priority. Examples of lack of customer service: having to get my own exchange on a defective product with an $85 value directly from the company because the local merchant wasn't able to get it done after five months -- I had the exchange within one week; not being able to get a $3 refund at an expensive women's clothing store after needing to exchange part of my $130 Christmas present.

I have many good memories with local merchants and I don't like to appear negative. While I appreciate the fact that local merchants have to make a living, I contend that consistent, considerate service will insure that. A case in point: the owner at Shortt Supply, whom I did not know, let me take home an item of clothing for my son to try on so I wouldn't have a credit if the item didn't fit. She says she has done this often and the courtesy has never been abused.

So, while it will be a loss for both local consumers and merchants, perhaps Wal-Mart is all we will have if the local customer isn't valued more. On the positive side, at least Wal-Mart will give me back my money if something is defective or doesn't fit.

Patsy McNulty

Hood River

Latest stories

Latest video:

Oil train car being transported by truck

A damaged rail car from the June 3, 2016 oil train derailment and fire is transported from the crash site via truck on I84. Enlarge



Log in to comment

Columbia Gorge news and businesses